This page explains how to change (update) a registered certificate.
Notes on changing (updating) a certificate
- Review takes about 3 days (closed on weekends and holidays). You can still show an already registered certificate during review.
- Photograph every page that has required items, not only the page that changed.
- If you used "Mynaportal linkage", the change process will disconnect it. After review is complete, link Mynaportal again.
How to change (update) a registered certificate
①Tap the menu button "≡" at the top left Certificate Information Register/Update.
②Review the notes, then tap "Proceed to Application".
③Select the type of certificate to change (update).
④Enter the "Name" and "Date of Birth" shown on the certificate, then tap "Next".
⑤Review the Photo Guidelines, then tap "Next".
For the list of items required for registration, see here
⑥Select "Paper" or "Card" as the certificate format.
⑦Review how to take the photos, then tap "Start Camera".
▼ For paper certificates
[Vertical booklet]
[Horizontal booklet]
▼ For card certificates
⑧Photograph the certificate, or add a certificate photo.
・Align the certificate with the orange frame.
・After registration is complete, the photos are shown in the app as they are.
[A] Capture button
・The area inside the orange frame is captured.
・To take more than one photo, keep tapping the Capture button.
[B] Gallery button
・Use this if you want to register using photos you took in advance.
・How to use it: here
* If photos from your gallery do not appear, or you see "Failed to load the image", see here
[C] Preview button
・Shows "photos you took" and "photos added from the Gallery button".
[D] Finish capturing button
・Tap this when you have finished photographing or adding every photo for the application.
[E] Cancel button
・Returns to the "How to take photos" screen.
・Tap this to retake photos or to review how to take them.
⑨On the "Review Your Information" screen, check your application, then tap "Submit".
・After registration is complete, the photos are shown in the app as they are.
・If there is a photo you do not need, tap the "×" button to delete it.
・To retake photos, tap the "←" button at the top left.
・If there is a problem with the application, you will need to apply again.
▼Examples of problems
・A required item was not photographed.
・For paper certificates: pages were not photographed one at a time (photographed as a two-page spread, or an adjacent page is visible).
・For card certificates: only one side was photographed.
・Text or the face photo extends outside the frame.
・Unreadable because of light or shadow, or blurry.
⑩Your certificate registration application is complete.
Review takes about 3 days (closed on weekends and holidays). Please wait.
Certificate items that must be photographed
* You cannot complete registration if any required information is missing from your photo.
■Physical Disability Certificate
[Required]
face photo, name, date of birth, Certificate type, certificate number, date of issue or renewal, issuing municipality, municipal seal, Passenger Fare Reduction, grade, re-assessment date※
* "Re-assessment date" is required if it is printed on the certificate
[Optional]
proof of toll-road discount, "Care" stamp
■Mental Disability Certificate
[Required]
face photo, name, date of birth, Certificate type, certificate number, date of issue or renewal, issuing municipality, municipal seal, Passenger Fare Reduction*, grade, Expiration Date
* "Passenger Fare Reduction" is required if it is printed on the certificate
[Optional]
"Care" stamp
■Intellectual Disability Certificate
[Required]
face photo, name, date of birth, Certificate type, certificate number, date of issue or renewal, issuing municipality, municipal seal, Passenger Fare Reduction, overall assessment, re-evaluation date※
* "Re-evaluation date" is required if it is printed on the certificate
[Optional]
proof of toll-road discount, "Care" stamp