Frequently Asked Questions
Certificate Registration
- Q. Can I register my certificate using a photo from my gallery?
- Q. Can I register a card-type disability certificate?
- Q. The camera does not start. What should I do?
- Q. Certificate upload failed. What should I do?
- Q. I updated the information on my certificate. What should I do?
- Q. How long does certificate registration take?
Error Messages
- Q. I am not receiving email. What should I do?
- Q. Certificate upload failed. What should I do?
- Q. I see "Error code: 500." What should I do?
- Q. Photos in my gallery do not appear, or I see "Failed to load the image." What should I do?
- Q. When registering a certificate photo I see "Failed to load the image." What should I do?
- Q. At log in I see "The information you entered is incorrect. Please enter the correct information." What should I do?